All Boxed In

Breck Smith Art is committed to making sure you are 100% satisfied with your purchases!  After you have received an original Breck Smith artwork, we give you thirty (30) days to decide whether or not you’d like to keep it or return it for a refund. 

If you decide you want to return the item for refund, we require you to ship it back within 7 additional business days.  This means:

• You have thirty (30) days to decide whether or not you are satisfied and want to keep the artwork.  (Note: this time is only 7 days if the artwork arrives damaged.  See What to do if the artwork arrives damaged below.)
• You have seven (7) days from your date of notification to ship it back in its original packaging.  However, YOU MUST CONTACT US TO OBTAIN A RETURN AUTHORIZATION BEFORE RETURNING ANY ARTWORK.  Do not ship any paintings, drawings, or sculptures back without contacting us first for this authorization by emailing inquire@brecksmithart.com or calling 919-819-6089.
• Buyer pays return shipping and insurance.  International buyers pay all customs fees, duties, and taxes. (Except in cases of works arriving damaged – see What to do if the artwork arrives damaged below). 

If you do not notify us of your desire for a refund within 30 days of merchandise receipt OR if you do not return the item within seven (7) days of notifying us, you will not be eligible for a refund for reason of dissatisfaction with the artwork.  There may be some exceptions to this stipulation under special circumstances, so please contact us for further information if needed.

In order to receive a refund, you must return the artwork to Breck Smith Art in its original condition and in its original packaging.

If an artwork reaches you in damaged condition, please IMMEDIATELY photograph the artwork and the packaging (before opening the box, if you suspect damage beforehand) and email the photographs to us so that we can show the photos to the shipping company.  Then, please call us at 919-819-6089 for further instructions regarding how to proceed with packaging the artwork for return. 

Details on how to return artworks follow.

Step 1 -  Within thirty (30) days of your merchandise delivery date, please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email inquire@brecksmithart.com to give us your order information and the reason for wanting to return the work.  We will give you a return authorization.  You must return the work within seven (7) days of receiving your return authorization.

Step 2 -  Repackage the artwork using the original packaging materials used by Breck Smith Art.  If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to Breck Smith Art.  Please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email inquire@brecksmithart.com for instructions on how to safely package artwork for shipment.

Step 3 - Email inquire@brecksmithart.com to complete the return process.

Once the piece safely reaches the artist, Breck Smith Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-14 business days of your merchandise return.

Additional return information—PLEASE READ.

• Additional shipping fees may apply for international returns.

Step 1 – Within seven (7) days of your merchandise delivery date, please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday email inquire@brecksmithart.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to inquire@brecksmithart.com or text them to 919-819-6089,

Step 4 - A Breck Smith Art support representative will contact you to discuss next steps.

In some cases we have paintings that have already been framed by the artist, and this is noted in the description area.  If you prefer to have the frame removed in order to choose your own frame, please let us know before shipping and we will happily accommodate this request and reduce the price of the painting to reflect this change.  We normally use “floater frames,” in which the painting sits in a recessed frame with a small open air area around it, which we can obtain at an artist’s discount and offer to you at a lower price than you would pay at a frame store.  For framed paintings, frame cost is already included in the list price.  (Click here for an example of a floater frame.)  Our floater frames are natural wood colored with black interior or whitewashed wood colored with a whitewashed wood interior.  We will be happy to send you photos of your work in its current frame.

Please let us know before we ship your artwork if you want us to remove the frame from a work listed as framed, as shipping framed paintings and drawings is costly and you will be responsible for all shipping costs if you decide to return a painting or drawing to us to have the frame removed.  To request a painting be unframed, please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email inquire@brecksmithart.com.